FAQs

FAQ's

Here are a few of the most frequently asked questions. For us to keep enhancing our customer experience, your feedback is greatly appreciated. Should you have any questions, please send us an email at customer.service-eh@enhornproducts.com

Q. How long will it take for my items to arrive?

A. For domestic Australian orders, it normally takes between 5-8 business days. For international order, it will usually take 7-21 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location. For more information, please refer to our Shipping Policy.

Q. How long will it take to receive a tracking number?

A. It will take usually between 3-7 business days.

Q. Where can I place an order from?

A. We are an Australian store that is focusses primarily on the Australian and US markets. We plan to bring other countries and regions online as the business grows. Our systems at the moment will only accept orders from Australia and the US.

Q. Which currency will I be charged in?

A. We processes all orders in AUD. While the content of the cart is displayed in several currencies, you will checkout using AUD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to customer.service-eh@einhornproducts.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex, Apple Pay, Zip Pay and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.